We asked ourselves, "What’s the most awesome thing we can do with our brand?” The answer to this question was easy, make people happy. This not only includes our customers but also our team and the communities we operate in.
Having happy customers is two-fold because it’s about providing a wow experience. It is also about the feeling people can experience when we make everything clean and sparkly. That ‘just clean feeling’ where you feel uplifted and happier because let's face it, clean feels great.We are always looking at how we can improve things and focus on the journey with us from the start, through delivery and beyond.
Below are some of the things we do:
We like to provide information to help our customers make an informed decision about which service best suits their needs. This also includes helping them to understand what that includes and excludes. We have developed a bunch of pdf’s and web-based material to help with this.
Always respond and do it quickly.
We totally get how important it is to respond and to do it quickly. Even if it’s as simple as a short email acknowledgment when a customer has asked for something or has a question.
Ensure customers feel valued
We like our customers to know their relationship with us matters to us. We try to do little things along the way to help them know their value.
We listen to our employees
A happy team equals happy customers, so listening to employees helps us identify opportunities to improve experiences.
We listen to our customers
We don’t send out mass surveys or conduct user experience research. However, we do have conversations with our customers, we send out a satisfaction email after we complete a job, and we take feedback on board. We have made many improvements, small and large, based on what our customers have told us.
If we make a mistake, we apologise, and we mean it
Everyone makes mistakes, as the saying goes, we're only human. When we make a mistake, we own it and back up our apology with action and resolve the issue.
Always try to do more
Doing more than what was expected, even if it is a small, unexpected gesture, can be just as valuable, if not more, than a very expensive but expected one.
Since our beginning, Blast Away Guys, has been a company that focuses on a culture of happy people as well as people who place great value on being helpful and making customers happy.
Our people take so much pride in making things spick and span with the end goal of making customers happy and WOWING them. Testimony to this is the constant feedback from clients who always have the nicest things to say, not only about our work but about how nice our fantastic team is.
Everyone who joins the team stays and loves being part of the Blast Away Guys family. In fact, our longest-standing guys have been with us for over eleven years. We are just a teeny bit proud of that fact!
In the 11 years we have been operating, we have only ever had 3 people leave, 2 for health reasons and the other because he moved to the South Island. Another fact we are a tiny bit proud of.
We like to use our superpowers to do good and help people in need. So, we created The Good Deeds initiative where anyone from our team or a member of the public can nominate someone in need of a good deed from Blast Away Guys.
This is a win-win for everyone because it makes the good deed recipient feel good on so many levels and makes our team feel good and proud to be part of Blast Away Guys for helping out and doing social good.
When we do a "Good Deed", we quietly go about it. We don't publicise the good deeds we have done for people because we believe it changes it from a kind gesture to an act of advertising or marketing instead of a good deed. This goes against our belief in giving back, giving more than expected, and doing right by the community.
Our story began when Pete, who had been a dairy Farmer for many years decided to throw in the towel and start up a building washing business.
Pete set out with a can-do-mentality, 1 small domestic water blaster and an old 1982 truck he had painted orange and branded with Blast Away Guys stickers. His mission…. to get Northland spic and span.
His customers were impressed with the job he did and his hard work started to pay off as Blast Away Guys begun to make a name for itself. Word of mouth and repeat business meant work began to mount and before long Pete needed to bring in some helpers and invest in Utes, trucks, trailers and heavy duty, grunty water blasters and cleaning gear.
Now days Pete and the team can be found washing anything from granny’s little unit in Whangarei to a large shopping complex with a roof the size of 12 rugby fields or a building that's 10 stories high. Blast Away Guys is owned by husband and wife team Brya and Pete who live in Northland. Pete is very hands on and involved in the day to day running of the business. Brya is responsible for the branding and marketing of the business as well as Health & Safety.
Brya is a proud co-founder of Blast Away Guys. It’s Brya who you will be talking to when you call to chat about what you want to be cleaned. She will assess your needs and goals and make recommendations based on your particular situation. She can also customise a solution based on your short and long-term goals and budget.
"I am massively passionate about delivering a WOW experience for customers. This starts and ends with our culture and our amazing team who are all also dedicated to our WOW purpose. Focusing on having the right people is crucial to ensuring we impress our clients and have a fun and caring working environment. We protect this by only taking on people who we will defend our culture and principles, regardless of skillsets and the upskilling that may be required."
After a successful career Wendy chose to embark on a slower life at Tutakaka. (or so she thought) 😊 Blast Away Guys kept growing and we were struggling to keep up with managing the workload so we asked Wendy if she would help out for a little while. Three years later, she has become an invaluable member of the team. She is committed to making sure every job is given love no matter how big or small and that the result is of a high standard. Wendy is well known for her big heart and how much she gives to others whether they are family, a friend, or a stranger.
"The “gold” in this business is the culture that has been created by the Blast Away Guys Directors. We operate as a large family and are always there for our collective customers and each other. I look forward to speaking with you about any home or work jobs you might have coming up."
Loyalty, positivity, and attention to detail sums Jeffery up to a tee. He always turns up to work 15 to 20 minutes early and is amazing with clients. He has loads of initiative and is always one step ahead. He is a kind giving guy that is always looking for ways to help everyone, a team member, a client, or a stranger. He is a ginormous asset to the Blast Away Guys team.
"I have been with the the team for 9 years now I still utterly enjoy my job. We get to travel around every day and no one day is the same. We get to wash ginormous buildings that have roofs the size of 12 football fields which is really gratifying. It is also cool turning up at a building that looks battered and run down and seeing the transformation after we have finished with it. Work does not feel like work because we have so much fun within the team. My team are like family."
Pete is genius when it comes to problem solving, ingenuity and resourcefulness. He is constantly thinking “how can we do this better” He is very much a people person, is kind and relates well to people from all walks of life.
"I get genuine enjoyment from the work that we do and making people happy. I love the look on a client’s face when they see the finished results of a job we have worked on. Many of the large commercial jobs we work on are complex and require thinking through and forward planning which I enjoy. I enjoy the challenges of working on a complicated, intricate historical building as well as ginormous commercial buildings. At the other end of the scale, it is also such a great feeling when we complete the wash of someone's home and they are thrilled to bits with the job we have done. I am extremely fortunate to have an amazing team. They are loyal, hardworking, and care about the outcome of the work they do for clients. We constantly receive feedback from clients about how wonderful the team are and how they go above and beyond what was expected."
Euan is shy and always has a great big contagious smile. He is thoughtful and looks at problems from a variety of angles to come up with the best solution to get the job done to the highest standard. He is mechanically minded and a great person to bounce ideas off.
"I really like to see things clean. The work we do is so different from job to job and I enjoy working through the best way to tackle washing a building. The approach we use to wash an historic church for instance is vastly different to that of washing a massive multi-level building."
Ray is hands down the comedian of the team. When the guys are tired after washing a massive commercial building in Auckland, he lifts their spirits and has them in fits of laughter. He is amazing when it comes to working at heights. He has no fear of heights whatsoever and is a total roof monkey. He always goes the extra mile for clients and is driven by doing an immaculate job that has clients raving about his workmanship.
"I have been with Blast Away Guys for 7 years now. There are so many things that I love about my job, I do not know where to start. I love getting up and working on a roof early in the morning and seeing the sun come up. We have an awesome culture, and everyone is a team player and is dedicated to pulling their weight. We get to wash some unusual buildings in Auckland which is always a buzz. We also do not just do building washing we are often doing repair work which is a great way to mix things up. My partner Kylie comes to work with me and helps wash buildings from time to time which is cool. I also really enjoy the clients we get to work with and the awesome relationships we build with them."
We call Steve "the machine" because he is an extremely hard and consistent worker. He takes pride in his work which has clients consistently praise him for for his hard work and attention to detail. He is not a big talker, has a gentle nature and is keen to do anything to make people happy. He has been with Blast Away Guys for 4 years and we are so grateful and lucky to have him in the team.
"Joining the Blast Away Guys team 6 years ago is one is the best things I’ve done from a work perspective. Everyone really looks after each other and we have a lot of fun together. No day is the same and I enjoy helping people out and In seeing how stoked they are when the job is finished and the house or building wash looks so much better as a result of the work we’ve done."
Molly loves, loves, LOVES being in the Blast Away Guys Utes and even better riding shotgun in the trucks with the guys. Like all dogs, she also loves to hang her head out the window having the full force of the wind blow on her face. Jowls flapping, ears blowing in the wind, eyes closed in ecstasy, the pure look of utter happiness. But blow a little puff of air in her face and she won't talk to you for 5 minutes. Some might say (and they do) that she has a face only a parent could love. Droopy eyes. Soft velvet saggy jowls! A nose buried in wrinkles. And that overshot jaw and crooked teeth! We think we are lucky to have that mug to look at every day.
“woof-woof, ruff, bow wow.”